Snapper.Parts is an online retail storefront owned and operated by Power Mower Sales Corp. We work to process and ship orders as quickly as possible while providing accurate information regarding product availability, fulfillment, and delivery.
REGULAR SHIPPING
Orders are processed based on product availability. Products available at our primary distribution location are generally prepared for shipment promptly after the order has been processed and payment has been approved.
Some products may need to be transferred from an alternate warehouse or distribution location before the order can be shipped. Normal transfer times are generally 1 to 2 business days, although availability and transfer times may vary.
If an item is unavailable from our available warehouse locations, it may be considered backordered. Manufacturer backorders can result in additional delays, and estimated availability dates may change. When we become aware of a significant backorder or availability issue affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.
If an order contains multiple items and one or more items are temporarily unavailable, we generally hold the order until all items are available for shipment. Split shipments may be available upon request and may result in additional shipping charges.
Once an order is complete and ready for shipment, it will be released to the appropriate shipping carrier. When tracking information is available, it will be sent to the email address associated with the order.
SHIPPING CARRIERS
Power Mower Sales Corp., operating Snapper.Parts, primarily ships orders using:
United Parcel Service (UPS)
United States Postal Service (USPS)
FedEx
Freight carriers for qualifying oversized or heavy shipments
Standard shipping charges are generally based on ground service. Expedited shipping options may be available upon request, depending on product availability, destination, package size, and carrier service.
PROCESSING AND DELIVERY ESTIMATES
Processing, fulfillment, and delivery estimates are provided in good faith but are not guaranteed unless a specific guaranteed service has been expressly confirmed.
Delivery may be affected by factors outside our control, including carrier delays, weather, holidays, product availability, manufacturer backorders, incorrect or incomplete shipping information, and other transportation disruptions.
Business days generally exclude Saturdays, Sundays, and holidays observed by Power Mower Sales Corp. or the applicable shipping carrier.
We encourage customers who require an item by a specific date to contact us before placing an order to confirm current product availability and available shipping options.
SHIPPING DESTINATIONS
We ship to physical addresses throughout the United States, subject to carrier and product restrictions.
Shipping to P.O. Boxes may be available for qualifying products through USPS. Certain products, package sizes, weights, and destinations may not qualify for P.O. Box delivery.
Some products may be subject to additional shipping restrictions based on size, weight, destination, manufacturer requirements, or carrier limitations.
OVERSIZED AND OVERWEIGHT ITEMS
Additional shipping charges may apply to oversized or overweight packages. Shipping charges may be based on actual weight, dimensional weight, package dimensions, destination, carrier requirements, and service selected.
If additional shipping charges are required beyond those calculated during checkout, we will contact you before shipping the affected order.
Products exceeding standard parcel-carrier size or weight limits may require truck freight service.
TRACKING YOUR ORDER
When tracking information is available, it will be sent to the email address associated with your order after the shipment has been processed.
Please allow up to 24 hours after receiving your shipment confirmation for tracking information to become active in the carrier's system.
Orders containing multiple products may be fulfilled from more than one location and may therefore arrive in separate shipments with separate tracking numbers.
EXPEDITED SHIPPING
Expedited shipping may be available upon request. Please call 786-592-2094 before ordering if you need expedited delivery or require an item by a specific date.
Choosing an expedited shipping service reduces the carrier's transit time after the package has been shipped. Expedited shipping does not necessarily reduce order processing, warehouse transfer, or backorder time.
We recommend confirming product availability with us before selecting expedited service.
TRUCK FREIGHT SHIPMENTS
Products that are too large or heavy for standard parcel delivery may be shipped by truck freight. Freight charges vary based on the product, shipment size and weight, destination, and services required.
Please contact us for a freight quote when required.
A valid daytime telephone number should be provided for freight orders because the carrier may need to contact you to coordinate delivery.
Standard freight delivery may not include unloading, lift-gate service, residential delivery, inside delivery, or other special services. Additional carrier charges may apply when these services are requested or required.
ORDER SHORTAGES, DISCREPANCIES AND DAMAGE
Please inspect your order promptly after delivery. Shortages, shipping discrepancies, incorrect products, and visible shipping damage should be reported to us within 7 days of receipt.
If you receive an incorrect or mislabeled product, photographs of the product, packaging, labels, and part numbers may be required so that we can investigate the issue with the manufacturer, supplier, warehouse, or carrier.
If a package or product arrives damaged, please retain the product and all original packaging materials. Photographs may be required for carrier claim purposes.
Power Mower Sales Corp. may assist customers with eligible carrier damage claims. Depending on the circumstances and outcome of the claim, an eligible damaged product may be replaced or refunded in accordance with our applicable policies.
INTERNATIONAL SHIPPING
International shipping may be available for qualifying products and destinations. Available carriers, services, and rates vary according to destination, package size, weight, product restrictions, and applicable carrier requirements.
International customers are responsible for any applicable customs duties, import taxes, brokerage charges, government fees, or other charges imposed by the destination country unless expressly stated otherwise during checkout.
International shipping availability does not guarantee that every product can be shipped to every country. Manufacturer, carrier, export, import, or other restrictions may apply.
QUESTIONS ABOUT SHIPPING OR PRODUCT AVAILABILITY
If you have questions regarding product availability, shipping, an existing order, or delivery options, please contact us:
Snapper.Parts
Owned and operated by Power Mower Sales Corp.
11340 SW 208th Dr
Miami, FL 33189
United States
Phone: 786-592-2094
Email: [email protected]
Website: www.snapper.parts
Customer service hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding applicable holidays.
